Attention to patients and companions
ISERN Medical want to offer you the best entertainment service during your hospital stay
Each hospital can offer a different range of entertainment and connectivity services in the room: television, streaming, wi-fi…. If you have any questions, consult the informative video that you will find on your television and/or in the vending machine. Below, you can consult the Frequently asked questions according to your hospital's contracting system (cards or online) and access to the Online Contracting Platform. If you cannot resolve the incident, contact the Technical Service. For any other management, you can contact our Customer Service Department.
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FAQ
Microchip card systemSee this section if there is a card insertion device under your TV.
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FAQ
Digital system (kiosk and mobile)Refer to this section if your TV screen displays a QR code.
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ONLINE CONTRACTING
Access the portal where you can contract entertainment and connectivity services at any time and place. You just need to indicate your hospital and room number.
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REQUEST TECHNICAL ASSISTANCE
If you cannot resolve the incident, contact the Technical Service that ISERN Medical offers within the hospital.
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CUSTOMER SERVICE
Can't find the information? Have you still not obtained the assistance you required? Do you have any suggestions to improve the service? Fill out the following form so that the staff of our Customer Service Department can give you the best answer.
